COVID-19 stay-at-home orders have challenged the very fabric of the U.S. education system, particularly when it comes to providing underserved students with equal access to remote learning capability. Commonly referred to as the “Homework Gap,” a lack of equality in the distribution of internet connectivity, computers, tablets, and other IT services outside of schools – and in student homes –... Read More
Remote monitoring and management software helps businesses of all sizes avoid issues of equally variable sizes, which is why it is a key facet of the managed IT service model. We wanted to review some of the ways that it benefits the managed service provider, and as a result, benefits our clients.
- Written by Ken Fletcher
- Published: 16 Mar 2020
First, What is RMM Software?RMM (Remote Monitoring and Management) software is a solution that allows an us to--as it says in the name--remotely monitor and manage a client’s systems. By installing a small software application (known as an agent) into the various components of a business’ infrastructure, we are able to keep an eye on the business’ technology. When we detect an issue via that software, it can be identified and resolved without interrupting the operations of your business, oftentimes before you have any idea that an issue is even present.
How Does RMM Software Help Us?There are a lot of ways that using RMM software is to our advantage:
- It collects data about your systems, including the status and health of your devices.
- It simplifies the process of updating and proactively protecting your systems.
- It enables us to care for your systems without sacrificing travel time.
- It allows for concurrent mitigation and resolution of IT issues.
- With additional data collected about everything on your network, we can better understand and care for these systems more effectively.
- With updates and proactive protections applied more easily, you can enjoy a more secure computing experience.
- With the need for us to travel reduced, you could see your issues and challenges resolved much more efficiently.
- With IT tasks across an infrastructure resolved simultaneously, you could see improved results in less time.
- With issues detected in their infancy, they can be resolved before they escalate into a larger problem.