24/7 Helpdesk
Keep downtime from plaguing your business’ operational efficiency. Quarterhorse Technology Inc. is your one-stop shop for all your IT support needs. Having well-functioning information technology is crucial for the success of any business. IT malfunctions can cause various problems for your workforce, which can ultimately hinder the ability to finish projects, generate revenue, and maintain efficient operations.
Our skilled technicians and infrastructure solutions providers understand having reliable IT to meet operational expectations. That’s why we offer our comprehensive help desk service. If your IT is on the fritz, you can call our certified technicians 24 hours a day, seven days a week, 365 days a year, and we will help your staff resolve their most annoying IT issues.
Real-Time Expertise Just a Phone Call Away
Our technicians are armed with Industry-Leading Technology. New York's small and medium-sized businesses are adopting today's most powerful technology solutions to tackle their operational problems. They expect their IT staff to be readily available to resolve any issues that may arise and understand that costly downtime can significantly impact an organization's profitability. Whether in-house technicians or trustworthy technicians from Quarterhorse Technology Inc. are utilized, end-users can now be provided with 24/7/365 technical support for all hardware and software issues.
Mitigate Risk With Remote Support
IT problem-solving-related stress can be detrimental to your employee's success. When technology is not optimized, it can negatively impact work productivity and employee morale. With our 24/7/365 Help Desk, employees can avoid unnecessary IT-related stress by always having a number to call that aids in efficient and effective technology support.
By calling our comprehensive help desk for help, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians have been versed in ITIL best practices and can provide your organization with the support it needs to keep your core technology functioning properly.
Our help desk solution provides the following features:
24/7/365 support from certified friendly and knowledgeable technicians
Fast and reliable call resolution
Remote access and support
Access to tiered support
HIPAA and SSAE16 SOC2 compliant
Indexed logs for critical IT services
Technicians versed in ITIL best practices
Support for Microsoft, Apple, and Linux
